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Foundations of Business Analysis is an introductory course designed to provide participants with a basic understanding of the benefits, functions and impact of this critical role. The target audience for this course includes those who are new to the business analyst role or those who supervise and/or work with business analysts. This course provides a special focus on the business analysis function as it relates to developing information technology solutions, given that such an understanding is essential for project success.

This "how-to" course introduces the roles of the business analyst as they relate to the analysis and documentation of requirements. It familiarises participants with core knowledge and skills required to identify and document user requirements. It also addresses how these requirements are identified and managed throughout the life cycle.

Documenting requirements- The Unified Modelling Language™. Use case scenarios, Use case packages, Explain what use cases are and where they come from: Describe what use cases can and cannot do for requirements analysis. State the relationship of use cases to the UML® and to the Solution Development Life Cycle.

This course provides techniques for effectively analysing and modelling any area of your business and creating logical data and process models that show how data flows and work progresses. The approaches taught in this class are designed to focus the attention on the important requirements of the business that are discovered through significant user involvement during the analysis phase.

In this highly interactive course, you will learn how to effectively help stakeholders define their needs and form these needs into quantifiable requirements through facilitation. As a facilitator, you will learn how to prepare for and conduct both face-to-face and remote group sessions. You will be exposed not only to several facilitator techniques such as brainstorming, JAD, and focus groups, but you will also learn how to manage conflict in a session. Most importantly, you will have the opportunity to practice these skills in a safe environment with a trained facilitator to guide you through various activities. You will leave the class with the confidence to prepare for a session, including creating a facilitation plan, motivating a group's participation, building consensus, managing conflict, maintaining session focus and evaluating results for lessons learned

This highly interactive course provides participants the opportunity to perform the four phases of a process improvement project-define, analyze, implement and control-which have been derived from the leading process improvement models in the industry. The key deliverables and outputs for the business analyst are emphasized during each phase, as well as the importance of tying all outputs back to the business strategy.

Test plans should not be left for last! Failure to develop a plan to test the right things at the right time can result in cost overruns, missed completions dates, undetected errors and dissatisfaction among customers and users.  In this course, you will learn the necessary skills to construct effective test strategies and test plans to verify and validate requirements - enabling you to deliver the quality your business demands.

Strategic Enterprise Analysis is an advanced course designed to provide participants with the knowledge they need to begin working as part of an strategic enterprise analysis team. In particular, the course covers the major activities of strategic enterprise analysis that must be conducted to study the enterprise architecture. These activities include analyzing core competencies, performing customer value analysis, performing process management, examining the IT architecture, and evaluating the project portfolio. The course also examines the impact of service-oriented architecture (SOA) on the enterprise architecture. Throughout the course, participants learn how the senior business analyst can help prepare the organization for excellence in each of these activities and ensure that the necessary busi¬ness requirements are elicited, analyzed, documented, validated and communi¬cated. Process maps for each activity are emphasized to provide participants with a step-by-step approach for conduct¬ing strategic enterprise analysis.

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