• Business Analysis Courses
• How to Gather and Document User Requirements
• Use Case Modelling
• Facilitation Techniques for Requirements Development
• Foundations of Business Analysis
• Logical Data Modelling
• Process Modelling Management
• Strategic Enterprise Analysis
• Testing Techniques for Tracing and Validating Requirements

Facilitation Techniques For Requirements Development

Course Duration: 2 Days (8:30am-5:00pm)

Professional Development Units (PDU): 15

Continuous Professional Development Points (CPD): 10

Course Code - BAP-DJB

Download course description

You'll Learn How To:

• Identify the use of facilitation in business analysis
• Explain the role and responsibilities of a BA facilitator
• Plan a facilitation session
• Use the appropriate facilitation techniques for a given session
• Conduct a facilitation session using best practices
• Manage conflict during a session
• Identify facilitation opportunities in business analysis

Course Synopsis

The business analyst spends a significant amount of time facilitating sessions to gather requirements. Yet, many business analysts lack formal training on this vital skill. A successful facilitation session results in requirements that you can begin to analyze and work with once the session is complete. Facilitation Techniques for Requirements Development focuses on teaching the facilitation skills necessary to elicit and analyze requirements on a project.

In this highly interactive course, you will learn how to effectively help stakeholders define their needs and form these needs into quantifiable requirements through facilitation. As a facilitator, you will learn how to prepare for and conduct both face-to-face and remote group sessions. You will be exposed not only to several facilitator techniques such as brainstorming, JAD, and focus groups, but you will also learn how to manage conflict in a session. Most importantly, you will have the opportunity to practice these skills in a safe environment with a trained facilitator to guide you through various activities. You will leave the class with the confidence to prepare for a session, including creating a facilitation plan, motivating a group's participation, building consensus, managing conflict, maintaining session focus and evaluating results for lessons learned.

Course Topics:

What is Facilitation?

• Facilitation Techniques and Practices
• The Facilitation Process

What is Business Analysis?

• Business Analysis Body of Knowledge™ (BABOK™)
  • BABOK™ Knowledge Areas
  • The Business Analysis Process

Facilitating in Business Analysis

• The Role of the BA Facilitator
• The Responsibilities of the BA Facilitator

Facilitation Session Preparation

Considerations for Remote Sessions

• Environmental
• Preparation
• During the session
• Wrapping up

Facilitation in Business Analysis is Iterative

• Vision – Enterprise Analysis
  • Brainstorming
  • Brainwriting/Crawford Slip
• Definition – Requirement Elicitation
  • Focus Group
  • Joint Application Design (JAD)
• Analysis – Requirements Analysis and Documentation
  • Gap Analysis
  • Root-Cause Analysis
  • Force-Field Analysis
• Decision – Solution Assessment and Validation
  • Multi-Voting
  • Criteria-Based Grid
  • Impact/Effort Grid

Verification of the Facilitation Session Plan

Facilitation Practices

• Generating Participation
• Neutrality
• Active Listening
• Questioning
• Paraphrasing
• Using Flip Charts
• Maintain Focus
• Feedback
• Summarizing
• Synthesizing Ideas

Executing a Facilitation session

• Prior to the session
• Starting the session
• Conducting the session
• Ending the session

Facilitation Conflict Techniques

• Argument vs. Debate
• How to Intervene
• Choices in Resolving Issues
• Working Toward Consensus

BA Facilitation Opportunities

 

Suggested Prerequisite

Prior to taking this course, you should have acquired the background as taught in How to Gather and Document User Requirements.

Prices below are indicative of Public Courses Only. Discounts apply for groups and on site training. Please call ESI to discuss.