Facilitation Techniques For Requirements Development
SYDNEY – 11-12 December, 2008
MELBOURNE – 19-20 January, 2009
Course Duration: 2 Days (8:30am-5:00pm)
Professional Development Units (PDU): 15
Continuous Professional Development Points (CPD): 10
Course Code - BAP-DJB
You'll Learn How To:
- Identify the use of facilitation in business analysis
- Explain the role and responsibilities of a BA facilitator
- Plan a facilitation session
- Use the appropriate facilitation techniques for a given session
- Conduct a facilitation session using best practices
- Manage conflict during a session
- Identify facilitation opportunities in business analysis
Course Synopsis
The business analyst spends a significant amount of time facilitating sessions to gather requirements. Yet, many business analysts lack formal training on this vital skill. A successful facilitation session results in requirements that you can begin to analyze and work with once the session is complete. Facilitation Techniques for Requirements Development focuses on teaching the facilitation skills necessary to elicit and analyze requirements on a project.
In this highly interactive course, you will learn how to effectively help stakeholders define their needs and form these needs into quantifiable requirements through facilitation. As a facilitator, you will learn how to prepare for and conduct both face-to-face and remote group sessions. You will be exposed not only to several facilitator techniques such as brainstorming, JAD, and focus groups, but you will also learn how to manage conflict in a session. Most importantly, you will have the opportunity to practice these skills in a safe environment with a trained facilitator to guide you through various activities. You will leave the class with the confidence to prepare for a session, including creating a facilitation plan, motivating a group's participation, building consensus, managing conflict, maintaining session focus and evaluating results for lessons learned.
Course Topics:
What is Facilitation?
- Facilitation Techniques and Practices
- The Facilitation Process
What is Business Analysis?
- Business Analysis Body of Knowledge™ (BABOK™)
- BABOK™ Knowledge Areas
- The Business Analysis Process
Facilitating in Business Analysis
- The Role of the BA Facilitator
- The Responsibilities of the BA Facilitator
Facilitation Session Preparation
Considerations for Remote Sessions
- Environmental
- Preparation
- During the session
- Wrapping up
Facilitation in Business Analysis is Iterative
- Vision – Enterprise Analysis
- Brainstorming
- Brainwriting/Crawford Slip
- Definition – Requirement Elicitation
- Focus Group
- Joint Application Design (JAD)
- Analysis – Requirements Analysis and Documentation
- Gap Analysis
- Root-Cause Analysis
- Force-Field Analysis
- Decision – Solution Assessment and Validation
- Multi-Voting
- Criteria-Based Grid
- Impact/Effort Grid
Verification of the Facilitation Session Plan
Facilitation Practices
- Generating Participation
- Neutrality
- Active Listening
- Questioning
- Paraphrasing
- Using Flip Charts
- Maintain Focus
- Feedback
- Summarizing
- Synthesizing Ideas
Executing a Facilitation session
- Prior to the session
- Starting the session
- Conducting the session
- Ending the session
Facilitation Conflict Techniques
- Argument vs. Debate
- How to Intervene
- Choices in Resolving Issues
- Working Toward Consensus
BA Facilitation Opportunities
Suggested Prerequisite
Prior to taking this course, you should have acquired the background as taught in How to Gather and Document User Requirements.
Course Schedule and Fees
Prices below are indicative of Public Courses Only. Discounts apply for groups and on site training. Please call ESI to discuss.
| Facilitation Techniques for Requirements Development | ||
| Date | City | |
| December 11-12 2008 | Sydney | Register |
| January 19-20 2009 | Melbourne | Register |
| March 19-20 2009 | Melbourne | Register |
| March 23-24 2009 | Sydney | Register |
| June 4-5 2009 | Melbourne | Register |
| June 25-26 2009 | Sydney | Register |