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Process Modelling Management

Course Duration: 3 Days (8:30am-5:00pm)

Professional Development Units (PDU): 21

Continuous Professional Development Points (CPD): 10

  • Describe the Process Modeling Management (PMM) framework

  • Define key PMM terms and concepts

  • Conduct major activities performed during each phase of PMM, including workflow modeling

  • Perform the business analyst's role and responsibilities in PMM

  • Apply PMM methodologies and techniques specific to the business analyst's role and responsibilities

  • Create process benchmarks and develop metrics to track the effectiveness of new processes

 

Course Synopsis

The importance of the business analyst's role in defining requirements during the planning phases of a project continues to gain recognition across all industries. The business analyst, working in conjunction with the project manager, facilitates the solution of business challenges. However, when gathering requirements for a new or existing project, business analysts must be mindful that any project may require the development and redesign of accompanying processes. In fact, the business analyst must act as a change agent to help ensure that the newly implemented processes not only enhance the success of a project, but also increase the project's chance of meeting the organization's business goals.

This highly interactive course provides participants the opportunity to perform the four phases of a process improvement project-define, analyze, implement and control-which have been derived from the leading process improvement models in the industry. The key deliverables and outputs for the business analyst are emphasized during each phase, as well as the importance of tying all outputs back to the business strategy.

You'll practice identifying and prioritizing the processes that require improvement, as well as creating the documents needed to communicate these changes to the rest of the organization. You'll focus on the competencies necessary to perform workflow modeling to ensure you have the core tools required to document the processes. You will also practice creating "As-Is" and "To-Be" process maps and conducting a gap and stakeholder analysis. Finally, you'll develop the competencies required to create new process benchmarks and measurements for new processes. You'll leave this course with the preparation necessary to perform your business analysis responsibilities within the process improvement process and to employ the required skills in accordance with sensitive cost, organizational and stakeholder requirements.

Reminder: Prior to taking this course, you should have acquired the background as taught in How to Gather and Document User Requirements.

 

Course Topics

  1. Key PMM terms and concepts
    1. Process modeling, process management, process improvement
    2. Process management activities
    3. Workflow modeling
    4. Key benefits of PMM
    5. Process improvement project (PIP) phases
    6. Business analysis roles and responsibilities
    7. Managing organizational change
  2. Conducting the Define Phase
    1. Obtaining consensus on processes to be included in PIP
    2. Relating processes to business strategy
    3. Developing high-level plans for risk, communication and change management
  3. Conducting the Analyze Phase
    1. Conducting workflow modeling
    2. Creating swimlane diagrams
    3. Conducting value stream mapping
    4. Developing "As-Is" process map
    5. Defining and gathering metrics
    6. Creating process benchmarks
    7. Performing gap analysis
    8. Performing root cause analysis
    9. Conducting stakeholder analysis
    10. Performing high-level cost-benefit analysis
  4. Conducting the Implement Phase
    1. Documenting, validating and confirming new goals and objectives
    2. Formulating measurements
    3. Designing the new process
    4. Updating risk, communications and change management plans
  5. Conducting the Control Phase
    1. Communicating findings
    2. Carrying out implementation plans
    3. Monitoring and controlling

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Course Schedule and Fees

Prices below are indicative of Public Courses Only. Discounts apply for groups and on site training. Please call ESI to discuss.

Process Modelling Management
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