Business Process Analysis, Innovation and Design

Course Duration: 4 Days (8:30am-5:00pm)

Professional Development Units (PDU): 22

Continuous Professional Development Points (CPD): 10

You'll Learn How To:

Avoid the management "dead zone" lurking in every process redesign project
Facilitate a paradigm shift within your organisation Set realistic "stretch targets" for the transition
Evaluate the organisation culture's readiness for change
Maintain a consistency of purpose despite declining morale and hostile attitudes in some stakeholders
Assess the effectiveness of current processes Reinvent effective processes for the future

Program Objectives:

To survive in the twenty-first century, organisations must become lean, flexible, innovative, and customer-driven. To do this, most companies need to analyse and redesign core business processes. They must abandon old ideas about how organisations should be managed and rethink how to do things faster, better, cheaper—or whether to do them at all.

Business process analysis and design, also called business process innovation, can tremendously improve an organisation's productivity, profitability, responsiveness, and customer satisfaction. In pacesetting organisations, fast, efficient processes have become a primary vehicle to leverage intellectual capital for competitive performance.

Learn practical techniques for designing critical processes in corporations, government agencies, and nonprofit organisations at this valuable course. Get answers to fundamental questions about process innovation: what it is, what benefits it affords, and why it necessitates rethinking an organisation's use of information technology and management control mechanisms.

You'll leave the course prepared to begin business process analysis and redesign with realistic expectations and sound strategies that provide a foundation for success.

Course Outline:

Defining Business Process Innovation A working definition A model for process invention A business process innovation roadmap Why organisations are stuck with worn and broken processes Six guidelines for success
Learning by Looking Backward: A Historical View The evolution of organisations, the revolution of productivity Deciding when to redesign a process Leaping the curve of process change Making the case for process innovation
Process Analysis and Redesign as a Business Strategy An enterprise model for change Analysing your current change strategy Process Measurements The economic value-added of process innovation Establishing and prioritising customer requirements Strategic Process Capability
The Process-Centred Organisation: Leadership and Change Acceleration The management "dead zone" The change acceleration model Process innovation and leadership styles Recruiting the process design team
Analysis and Evaluation of Current Systems and Processes Assessing organisational readiness Mapping the existing processes Measuring hidden and visible process costs Process Analysis Tools Assumption Busting
Functional Process Diagnosis Symptoms of process disease Cause-and-effect analysis Improve it, fix it, or obliterate it? Picking "low-hanging fruit"
Designing the Optimal Process The return on investment (ROI) of process redesign Breaking away from the old process Templates for process reinvention Process design tools Developing the desired process Linking the new process to the customer Analysing the risk of change and the consequences of doing nothing Anticipating barriers and identifying accelerators Highlighting communication tactics and the "rule of 50s"
Overcoming Resistance to Change: The Silver Bullet Making the benefits real Dealing with fear and anxiety Don't wrestle the crocodiles, drain the swamp Common costly mistakes and how to avoid them Celebrate success

Course Schedule and Fees

Prices below are indicative of Public Courses Only. Discounts apply for groups and on site training. Please call ESI to discuss.

Business Process Analysis, Innovation and Design
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