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Quality for Project Managers

Course Duration: 3 Days (8:30am-5:00pm)

Professional Development Units (PDU): 22.5

Continuous Professional Development Points (CPD): 15

You'll Learn How To:

• Develop a quality management program Implement quality concepts at the process and project levels
• Identify customer requirements and determine appropriate quality assurance standards
• Develop a plan for the project quality program
• Develop a quality assurance plan
• Use proven quality control tools and techniques to collect and measure performance data
• Assess performance measurements and determine ways to implement process improvement

PMBOK® Knowledge Areas:

Project Integration Management Project Quality Management Project Communications Management

Program Objectives:

This course brings to the forefront the essentials of quality management and its vital link to business success. This new version traces the history of the quality movement as well as focusing on modern businesses' trends and what it means to be a world-class quality organisation. More and more businesses today are realising that in order to guarantee customer satisfaction and therefore remain competitive in the marketplace, they must institute quality concepts, tools, and techniques into their organisation. This includes defining business quality standards, determining performance measurements, and continuously improving processes, procedures, and products.

Whether they call the programme total quality management, total process improvement, quality improvement process, or something else, world-class organisations agree that quality is the key to longer-term competitiveness and survival. This course shows you how to integrate quality management concepts with project management practices to create a successful customer relationship and business environment.

You'll learn about the philosophy and principles of quality management and learn how to translate these concepts into specific actions that are key to successful improvement efforts. You will practice concepts, tools and, techniques using an integrated case study that requires application of skills learned. You'll receive a comprehensive package of course materials, including a quality toolkit.

The strategies of quality management and continuous improvement dovetail with project management concepts to increase your control over objectives, work, and performance. Master these proven methods and discover how quality greatly contributes to and enhances project success.

Course Outline:

1. The Quality Movement: History of quality Major quality innovators Historical lessons to apply today Quality in today's competitive environment 
2. Quality Assurance: What is quality? Benefits of a quality management program Components of a quality management program - Quality planning - Quality assurance- Quality control The cost of quality The project manager's role 
3.  Quality Planning: Quality planning activities Inputs and outputs Identification of customers and their requirements Quality standards Tools and techniques
4. Quality Assurance: Role of quality assurance (QA) in the quality management process The components of a quality plan Role of QA across the project development life cycle Tools and techniques
5. Quality Control: Collecting measurement data Determining the process Controlling process variances Quality control (QC) reports Tools and techniques 
6. Change Management: The change control process - Critical steps - Impact of project and product scope Configuration management as it relates to - Change control process - Project baseline Configuration Control Board - Function - Decision process
7. Process Improvement: Analysing measurement data Assessment and metrics Variation Continuous process improvement strategies 
8.  Commitment to Quality: Leading quality initiatives Quality management in the new millennium Creating a quality organisation

Course Schedule and Fees

Prices below are indicative of Public Courses Only. Discounts apply for groups and on site training. Please call ESI to discuss.